الشحن

To protect your brand Riwa Diw and ensure you are dealing with serious buyers, the language must be professional, firm, and legally clear.

Here is the Shipping Policy in English, optimized for your Shopify store:

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Shipping & Delivery Policy

At Riwa Diw, we are committed to delivering our high-quality solutions to your doorstep efficiently. Please review our shipping terms below to understand our process and your responsibilities as a customer.

1. Delivery Timeframe

All orders are processed and delivered within 2 to 3 business days from the date of order confirmation.

2. Order Confirmation Process

To maintain service quality, every order requires a confirmation step. A representative from Riwa Diw will contact you via phone or WhatsApp to verify your delivery details.

• Important: No order will be dispatched from our warehouse until we have received a direct confirmation from you.

3. Failed Delivery & Return Fees

Once an order is confirmed by you and handed over to our shipping partner, we incur immediate logistics costs.

• If you confirm the order but fail to receive it upon arrival, you are required to pay the shipping fees only. * This payment covers the delivery cost already paid to the courier for the attempt. We implement this policy to ensure the seriousness of orders and to maintain our ability to offer competitive pricing for all customers.

4. Inspection Upon Receipt

We encourage you to inspect the exterior of your package upon arrival. If there are any concerns regarding the shipment's condition, please notify us immediately.